1. Information We Collect

Personal Information You Provide

When you sign up for our services or contact us, we collect information you give us directly. This includes your name, email address, phone number, and billing details. For our budget planning tools, you might also share financial information like income ranges or spending categories.

We only ask for what we need to provide our services. You won't find us requesting unnecessary details.

Automatically Collected Data

Like most websites, we collect some technical information automatically:

• Your IP address and general location (city/state level)
• Browser type and device information
• Pages you visit and how long you stay
• Referring websites and search terms
• Session data and interaction patterns

This helps us understand how people use our site and where we can improve things.

2. How We Use Your Information

We use the information we collect for specific purposes:

We won't use your information for purposes you haven't agreed to. And we definitely won't sell your data to third parties—that's not how we operate.

3. Data Protection Under Australian Privacy Principles

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This means we follow strict guidelines about collecting, storing, and handling your personal information.

Your information stays within Australia unless you specifically agree otherwise. We use Australian-based servers and service providers wherever possible.

4. How We Protect Your Data

Security isn't just a checkbox for us. We take several steps to protect your information:

• All data transmission uses industry-standard SSL/TLS encryption
• Financial information is stored with bank-level encryption at rest
• Access to personal data is restricted to authorized staff only
• Regular security audits and vulnerability testing
• Multi-factor authentication for account access
• Automated backup systems with encrypted storage

No system is completely bulletproof, but we stay current with security best practices and respond quickly to any potential issues.

5. Sharing Your Information

We keep your information to ourselves except in specific circumstances:

Service Providers

We work with trusted third-party companies that help us run our business—payment processors, hosting providers, and email services. These partners only access the information they need to perform their specific functions, and they're contractually required to protect it.

Legal Requirements

Sometimes we're legally required to share information. This might happen if we receive a valid court order, subpoena, or if we need to protect someone's safety. We'll always review such requests carefully.

Business Transfers

If Advance Logicstream is acquired or merges with another company, your information would transfer as part of that transaction. We'd notify you beforehand and explain any changes to how your data is handled.

6. Your Rights and Choices

You're in control of your personal information. Here's what you can do:

Access and Correction

You can request a copy of the personal information we hold about you. If something's wrong or outdated, let us know and we'll fix it. We'll respond to access requests within 30 days.

Data Deletion

Want us to delete your information? You can request deletion at any time. We'll remove your data within 60 days, though we might need to keep certain records for legal or accounting purposes.

Marketing Communications

You can opt out of marketing emails anytime by clicking the unsubscribe link. We'll still send you important service-related messages, though—things like security alerts or changes to our terms.

Account Closure

If you close your account, we'll delete or anonymize your personal information. Some data might stay in backup systems for up to 90 days before permanent deletion.

7. Cookies and Tracking

Our website uses cookies—small text files stored on your device. We use them to remember your preferences, keep you logged in, and understand how people use our site.

You can control cookies through your browser settings. Blocking all cookies might affect how some features work, but the core functionality will still be available.

We don't use advertising cookies or share cookie data with advertising networks. Our tracking is limited to what helps us improve the service.

8. Data Retention

We keep your information only as long as necessary:

• Active account data: maintained while your account is open
• Financial records: kept for 7 years to comply with tax laws
• Communication logs: retained for 2 years for customer service purposes
• Marketing data: deleted within 90 days after you unsubscribe
• Technical logs: typically deleted after 12 months

After these periods, we either delete the data or anonymize it so it can't be linked back to you.

9. Children's Privacy

Our services aren't designed for anyone under 18. We don't knowingly collect information from minors. If we discover we've accidentally collected such information, we'll delete it promptly.

10. Changes to This Policy

We might update this privacy policy occasionally. When we do, we'll post the new version here and update the date at the top. For significant changes, we'll send you an email notification.

Continuing to use our services after policy updates means you accept the changes. If you don't agree with new terms, you can close your account.

11. Making Complaints

If you're concerned about how we've handled your personal information, please contact us first. We'll investigate and respond within 30 days.

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC). They're the independent authority that handles privacy complaints in Australia.